Examples & Tutorials
The Collect! Member Resource Center is there when you need assistance 24/7/365. Online Help and the access to the technical Support Ticket system are always open. Our technicians are on 3 continents to better serve world-wide needs in any timezone.
“ I can create reports, letters and whatever I want easily. ” Linda R.

Troubleshooting Commission

There are several settings in Collect! that may affect the calculation of commission. When the calculation seems wrong, please examine the following areas to determine what has a bearing on the amounts Collect! displays.

1. Active/closed debtor

2. Manually changing the commission rate

3. Add commission to owing switched on/off. The commission calculation can be changed by the Add Commission To Owing switch in the debtor's Financial Detail form. Please check this switch in the Commission tab of this form. This switch affects how the commission amount is calculated.

4. Commission rate plan

5. Control files

6. Accuracy of transactions

7. Access to Collect!'s fields and forms.

Was this page helpful? Do you have any comments on this document? Can we make it better? If so how may we improve this page.

Please click this link to send us your comments: helpinfo@collect.org

Collection Advisor
HIPAA One® Certified Seal