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Troubleshooting Commission

There are several settings in Collect! that may affect the calculation of commission. When the calculation seems wrong, please examine the following areas to determine what has a bearing on the amounts Collect! displays.

1. Active/closed debtor

2. Manually changing the commission rate

3. Add commission to owing switched on/off. The commission calculation can be changed by the Add Commission To Owing switch in the debtor's Financial Detail form. Please check this switch in the Commission tab of this form. This switch affects how the commission amount is calculated.

4. Commission rate plan

5. Control files

6. Accuracy of transactions

7. Access to Collect!'s fields and forms.

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