Introduction To External System Errors

Return Codes and Error Messages are returned by the operating system for various errors encountered when Collect! is requesting the operating system, i.e. Windows, to complete a task. What are called external error messages, are the errors that are generated by your operating system when interacting with Collect!. These are also called General Protection faults or GP Errors. They are recognizable by a grey-Windows popup that has a very long alpha-numeric error code.

Contrasted with Internal System Errors, you will see a negative number of 1 to 4 digits followed by a letter, then underscore, then a brief following alpha only segment.

If you receive an external error, it is important to write down exactly what you were doing at the time you received the error and contact Technical Services for further direction. If possible, take a screenshot of the error message. It is important that the user who received the error be able to provide exact information on what they were doing with the application at the time of error message occurrence. Details such as what menu option, what specific screen, what specific key strokes / attempt at process. This information is vital to assisting a technician in troubleshooting the root cause of the problem.

To ensure your smooth system usage, if your workstation does considerable heavy processing of data imports and other batch processes, DO reboot your workstation every couple of days. RAM memory gets used up and not released by some of these processes and it is possible to get a Windows GP Memory error when you no longer have enough available RAM to run a process.