Introduction To Grouping Debtors
In collections, there are times when there is one
Debtor with multiple debts and these accounts have
to be connected together to prevent redundant working
of the account, which these days, can lead to a
debtor complaint. This can be achieved by two different
methods (The criteria you will define for these methods is found under
\System\Preferences\Plans and Reference Tables\Account
Matching Setup):
1. A Batch Process which surveys a number of accounts
against the whole database on the basis of parameters
you have designated to define a match. Accounts meeting
the matching criteria are automatically grouped together.
Matching criteria can be up to twenty-four different fields on
Boolean AND/OR logic which is used to approve or reject
a match.
Example: Debtor Name and/or SAN and/or DOB
and/or Driver's License and/or Address is the most
common matching criteria used. It is possible to
control grouping to within client restrictions if
you have client portfolios that require isolation
from other clients' business.
2. This is an Ad Hoc Process that responds to manual
new debtor entry or when you make any demographic changes
on an existing account. If the system detects a possible
match in your database as a whole, it will pop up a window
of possible matches and ask you if you want to group these
debtors.
There is no limit to how many accounts can be grouped together.
The only exclusion is that each group of debtors becomes
exempt from being added to another group. This is a safety
precaution to make sure that one Debtor could not simultaneously
belong to more than one Debtor Group, which could result in a
complaint as a result of an account being overworked.
Once accounts are grouped together, you are free to
institute your company standard for handling multiple
accounts for one Debtor. Every agency has their own
method of preference - one Collector works the group,
multiple Collectors can work the group but must work
cooperatively with each other if one Collector is setting
up terms on all the accounts, order of operations is
largest balance first or highest commission rate client
first. Collect! does not currently impose any method
that you must adhere to.
You can easily navigate through grouped accounts to
quickly obtain information for any group member by
clicking the arrow keys to either side of the yellow
Group button in the upper central area of the Debtor
screen, OR, click the Group Tab in the lower portion
of the Debtor screen to get a Group window with
a summary of each account in the group, inclusive
of a Group total balance owing. The Group Tab is the
most informative if a Collector is speaking to a Debtor
and needs to have ready information regarding who
all of the Creditors are, what the balance on each
account is, etc.
See Also
- How To Group Debtors
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