Letter Service

Letter Service companies are document production warehouses which have the equipment to produce large volumes of mailings at a lesser time and dollar expense as compared to what your own operation may be able to accomplish.

In Collect!, the Letter Service feature is integrated to give you the option of either printing inhouse OR sending an electronic file out for letter service processing. Utilizing letter service for your large batches does not need to interfere with those one-off letters that need to be ad hoc generated and printed internally.

If you enter into a contract with a letter service company, the next steps to launching your use of this feature is to provide your chosen vendor with sample output of your letters that you will be generating so that they may set them up on their side. Each letter type your submit to them for setup must have a unique letter code of up to 4 numeric digits, which will in turn be what each letter will be called in the electronic file you send them. So that they can configure your letters properly, the samples you provide them should be test letters which have all the field inserts populated with representative data that will mimic what a live letter is supposed to look like.

Typically, you can create a test debtor in your live or demo database and use your existing letter(s) to create this test output for your vendor. There are two industry standards for electronic letter service file output: Ontario format and non-Ontario format. Ask your vendor which of the two types they require your electronic file to be written in as this setting will be configured into your feature setup screens.

Setup

See the Help topic How To Use Letter Service.

File Format

For technical information about the file format, see the Help topics:

How To Setup Letter Service File Format - Ontario Format,

How To Setup Letter Service File Format - Not Ontario Format

Vendors

If your vendor inquires as to what software you are using to output your file, it is Collect! by Comtech Systems Inc.

The following vendors are some of letter service companies with whom our product and our end users have successfully interfaced with:

Click here for a list.

Letter service is a separately licensed module. Contact us for pricing.

See Also

- Letter Service Topics
- NCOA Topics