Collect! Log Viewer

The Collect! Log Viewer provides a comprehensive way to track all operations in your Collect! system. It may be used to check the time taken for certain processes or to diagnose issues you may be having. It is very useful for reporting details when requesting technical support. The Collect! Log Viewer is accessed when you select Application Log from the System, Diagnostics menu.

Operations are logged to a file named "collect_log_{n}.txt," where{n} indicates the log number. By default, this file is located in the local CV11\bin\log files folder. This location may be modified to suit your needs.

Collect! Application Log Viewer

The Collect Log File is rotated when it reaches a size set by you, or after a certain length of time. You can also set the number of log rotations to store.

The log file is 100% ASCII text. Each entry displays the following fields:

Database
Logtype
Verbose
Time
Operator
Message

Log View Text

Click into the Log Viewer Text area see details of the entries. You can maximize the screen and use scroll bars to view entries. The Log Viewer sub-window displays entries in Collect!'s Text Editor in Read Only mode.

Database

This is the Collect! database that is specific for the event, e.g. "Demodb" or "Masterdb." In the event that you are not connected to a database when the event occurs, this will display as "Not connected."

Logtype

The following list shows the types of operations that are logged.

1. BATCH - Batch Processing
2. DATABASE - Database errors related to Collect!, e.g. Connectivity
3. DEBUG - Used for programmers and technical support, i.e. Troubleshooting.
4. FINANCIAL - Financial areas of the software, e.g. Interest
5. IMPORT - Import module functionality
6. MISC - Miscellaneous content
7. OPERATOR - Operator specific events
8. REPORT - Report writer and printing functionality
9. SECURITY - Access rights - Passwords - Secure Socket Layer.
10. UPGRADE - Upgrade Database and a new version Update
11. WEB HOST - Web Host related functionality
12. WIP LIST - Working the WIP list

Verbose

This indicates a number that may be used to filter the log. You can display all messages (5) or only display the most critical (1) or choose a value in between.

1. Critical (least verbose) 2. Error 3. Warning 4. Notice 5. Info (most verbose)

Time

This is the Date and Time of the event in Collect! syntax format.

Operator

This is the Operator ID for whom the event occurred.

Message

This is the information to be logged. It may indicate a particular Error Return Code or more general information to be used for troubleshooting or tracking.

Log Viewer

There are many choices in the Collect! Log Viewer. Each choice allows you to filter the results that you see in the Log Viewer window. Log Viewer content is Read Only. You may print the results to screen or to file or to Technical Support.

Database

Select a registered Collect! database from the pick list or select 'All'.

This will display only log entries specific the indicated database or 'All' to disregard any database specific criteria. You also input a user defined database search in the event of a database being deleted yet log files containing entries for the defined deleted database. Default is the database you are currently signed into otherwise 'All'.

Warning Level

You can choose the level of importance you want to display. Only messages less than and equal to the indicated value will be displayed. For example, if you select 'Warning" which is a value of 3, you will also see Error and Critical messages. Select "Info" to display all messages.

The levels are:

1. Critical (least verbose)
2. Error
3. Warning
4. Notice
5. Info (most verbose)

Operator

Enter an Operator ID to view entries specific to the indicated operator. If you leave this field blank, entries for all Operators are listed.

If you switch ON 'Current operator only' then this field becomes Read Only.

Two switches in the Operator Security form enable you to keep track of accounts viewed and/or modified by each operator.

Current Operator Only

Switch this ON to filter the entries in the Log Viewer window to only show events logged to the Operator you are signed in as. When this switch is ON, the Operator field cannot be edited.

Log Types

You can select one or several or all types of logs to display in the Log Viewer. Switch ON with a check mark and the window contents change to match your selection.

Batch

Switch this ON with a check mark to show log entries relating to batch processes. Typical entries will be the start and end times of the batch and the type of batch performed. Additional information may be logged depending on the results of the batch.

Database

Switch this ON with a check mark to show log entries relating to the Collect! database as a whole, for instance connectivity issues.

This switch also displays extension module issues when the "Enable internal debug checks" switch is enabled in Collect!, If an extension module call fails, an 'em_call' error log entry will display the FUNCTION ID code. This identifies the function in the extension module that was being called. This will be used to troubleshoot the issue.

The "Enable internal debug checks" switch is enabled through System-> Preferences-> Options, Sounds and Colors.

Debug

Switch this ON with a check mark to show log entries relating to debugging. This is useful for troubleshooting by developers and technical support. Generally, these sorts of entries are generated if you have 'Verbose and debug' switched ON in the Screens and Messages form.

Financial

Switch this ON with a check mark to show log entries relating to financial areas of Collect!, for instance, Interest.

Import

Switch this ON with a check mark to show log entries relating to importing data. Entries in this area are logged during import routines.

Misc

Switch this ON with a check mark to show log entries that are general in nature and do not fit in the other types of logs.

Operator

Switch this ON with a check mark to show log entries that are specific to particular operators.

Report

Switch this ON with a check mark to show log entries relating to report writer and printing functions.

Security

Switch this ON with a check mark to show log entries relating to access rights, passwords and Secure Socket Layer.

Upgrade

Switch this ON with a check mark to show log entries relating to database upgrades.

Web Host

Switch this ON with a check mark to show log entries relating to Web Host usage.

WIP List

Switch this ON with a check mark to show log entries relating to working the WIP List.

All

Select this button to show all the log entries for every category.

None

Select this button to clear all the check boxes at once for every category.

Log Rotation Settings

The Collect Log will be rotated according to the settings you choose. You can pick a maximum size in Kb or an age in hours.

Size - Kb

Rotate Collect Log when it reaches this size. (Kb)

Age - Hrs

Rotate Collect Log when it is this old. (Hrs.)

Max Files

This is the maximum number of log files to store. When the maximum number to keep is reached, the older files will be deleted as needed. The most recent file will always be number 1.

Current Log File

This field displays the number of the Collect Log you are viewing. By default it will show the number "1" which is always the log file currently being written to. You can select a different log to view historical events.

The most recent log will always be Collect Log 1.txt. Older logs will be numbered Collect Log 2.txt and so on. When the maximum number to keep is reached, the older files will be deleted as needed.

Select the navigation buttons to rotate through the available Collect Logs.

Close

Select the CLOSE button to close the Collect! Log Viewer window and return to the previous screen.

List Block Errors

The Application Log displays list block error entries in the "Debug" category. When you get a list block error, Collect! will give you a prompt the first time (original design), then continue to only log further errors (20 max).

Example log entry:

demodb DEBUG Error 1/13/2009 09:11:24 OWN
00001 List Block Error (LST_BAD_PTR) Count: 7

"Count" is the total number of list block errors that have occurred during a Collect! session.

When a user gets a list block error prompt, they should really close Collect! since continuing may risk damaging their data.

Summary

The Collect! Log Viewer is a user-friendly comprehensive event logging system. All messages and system return codes are displayed in one screen with settings you can customize. System diagnosis is greatly simplified and streamlined for easy tracking and troubleshooting.