Introduction To Internal System Errors

Return Codes and Error Messages are used by the database manager to report errors generated by functions, function prototypes and function interfaces. What are called internal error messages, are the errors generated when Collect! interfaces with the database engine.

If you receive an internal error message, it is important to follow the instructions given to correct the problem. Possible damage to the data in the database may occur if these errors are ignored.

WARNING: To ensure your data integrity, call Technical Services right away if you receive an internal error. If possible, take a screenshot of the error message. It is important that the user who received the error be able to provide exact information on what they were doing with the application at the time of error message occurrence. Details such as what menu option, what specific screen, what specific key strokes / attempt at process. This information is vital to assisting a technician in troubleshooting the root cause of the problem.

When an error occurs, Collect! logs the date, time, user and the error code in the User History file, as well as in the Application Log. These should be reviewed to help isolate the cause of the error.

See Also

- System Db Error Index