Quitting Collect!
There is only 1 thing to remember regarding how to exit and
close your Collect! session - do so 'gracefully'. This means
use any one of the proper means of exiting/ending the session.
It is important for the health of your database and Active
sessions registered on your Server not to power down your PC
or laptop while you have an active Collect! window open.
Exiting gracefully prevents database corruption and allows the
Server to receive the message that you have logged off. This
in turn allows the Server to release the Active User session.
To exit from Collect!:
Press Alt+ F4
OR
Click File and select "Exit" from the drop-down menu.
OR
Click the X in the upper right corner of your Collect! screen.
If you have users reporting that they cannot login
but all other users are functioning without
issues, it is possible your Server has locked
sessions from improper shutdowns. Click
\System\ Network and Environment\ Active Users.
If you see the same user ID multiple times and
your users do not have multiple session permissions,
OR user IDs that say they can't
get on but their ID's are currently showing in the
list of Active Users, then you have locked sessions.
Have everyone log out and gracefully shut down the
Server, then bring it back up again. The locked
sessions will be released.
See Also
- New User Basics
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