System Db Error -37
S_INVSESS -37
Session or database handle is invalid.
The session handle or database handle (which incorporates
the session handle) that was passed to a Core API (d_) function
is invalid. You may be passing a session handle where a
database handle is required, or vice versa. A valid session
handle returned from s_login must be used.
First steps to try to resolve this issue:
1. Get everyone out of Collect!
2. Shut down and reboot your server.
3. Start Collect! again.
4. If the error occurs again right away, please refer
to the Collect! Application Log for details. The logs
may give you the answer you need.
To access the Application Log, select System
from the top menu bar and then select Diagnostics,
Application Log. Ensure that the choice, Database, is
selected with a check mark.
If your issue is still not resolved, please report the
error to Collect! Technical Services. Please be prepared
to outline the exact steps you took to produce the
error so that we can help resolve it as quickly as
possible.
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