System Db Error -68

S_BADEXTNO -68

Bad extension file number.

You have specified an invalid extension file number in a call to either s_fileInfo or s_fileSetSizes. The base file is always has an extension file number of 0. You can call s_fileTotal to find out how many extension files are attached to a particular base file.

First steps to try to resolve this issue:

1. Get everyone out of Collect!

2. Shut down and reboot your server.

3. Start Collect! again.

4. If the error occurs again right away, please refer to the Collect! Application Log for details. The logs may give you the answer you need.

To access the Application Log, select System from the top menu bar and then select Diagnostics, Application Log. Ensure that the choice, Database, is selected with a check mark.

If your issue is still not resolved, please report the error to Collect! Technical Services. Please be prepared to outline the exact steps you took to produce the error so that we can help resolve it as quickly as possible.