Introduction To Predictive Dialer
Predictive Dialers can automate contacts by phoning a list of
accounts for you. When a debtor is reached, information pops
up on the Collect! screen for this account.
For information about Predictive Dialers:
CT Center
CT Center
Voice: 800 - 574 - 8801
Email: info@iat-cti.com
www.iat-cti.com
Demo: 800 - 522 - 1801
Noble Systems
Noble Systems
Voice: 404 - 851 - 1331
Fax: 404 - 851 - 1421
Email: info@noblesys.com
www.noblesys.com
Predictive dialers automatically dial a set of phone numbers
and route calls to available collectors when what the dialer system
perceives as live human connections are made on the phone. Busy
signals, no answers, operator intercepts, and what are perceived
by the dialer system as answering machines are call result logged.
These dialing systems are efficiency tools which can easily double
to quadruple (or better) what manual dialing methods can do insofar
as outbound calls are being counted in any call center environment.
The objective of a dialer system in predictive mode is to have a
live-voice call available for a collector when that collector is
statistically likely to be available to take it.
The dialer is constantly computing stats while the campaign is running,
making adjustments in how many lines are dialing per head of collector on
the campaign, speeding up/slowing down its pacing, clocking and revising
how long it takes to get a live-voice on the phone and factoring into
its computations the average call times of each collector. With all these
parameters and calculations in place, the dialer will determine how far
in advance it should be actively dialing numbers to have a call ready
at the statistically anticipated time of availability for each collector
signed into the campaign.
Preferences and setting need to be configured and criteria to
define your call campaigns decisioned, and from there, the two
systems communicate via upload/download of files and direct
system-to-system communication via a DDE connection and/or
a keyboard interface connection. The technicians who install your
predictive dialer system will know exactly how to achieve this
connectivity.
Collect! has been successfully interfaced with all of the most
popular premise predictive dialer systems including:
Custom predictive dialer interface and/or implementation services are available.
For more information please contact us at
support@collectsoftware.cc.
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