Developing Collection Strategies
Collect! can be molded to mimic your company policies.
You may be completely familiar with collection strategies
and what you want Collect! to do for you. Or, you may be
just starting out and beginning to plan your account
requirements and what you will do for a client.
The combinations of procedures that you can perform on
an account are limitless. Each agency has its own way
of doing business. Perhaps you send five standard
letters to your debtors with two phone calls at specific
intervals. Someone else sends two, phones once, does a
review. When a payment is received, you may handle
it one way and someone else another.
There are so many possibilities that this makes it difficult
to show sample contact plans that suit you perfectly.
The Contact Plans feature allows you to design any
combination of procedures that you require to automate
the scheduling of contacts and recording results. Used
correctly, contact plans greatly simplify and streamline
your operations.
When you can lay out the steps that you would like to
see happen to a set of your client's accounts, the next
step is to manually set these events up on an account.
Doing this will give you the information you need to create
a contact plan to automate the actions you created
manually on the debtor account. Anything that you can
do on a debtor, you can automate into your collection
strategies or contact plans.
As you develop the steps, you are advised to keep your
events focused. Try to not consider reactions when
planning a contact plan. This will give you the power
of handling an account from start to finish with the least
operator interference. Why have an operator schedule
a letter that could have been scheduled previously
by the contact plan?
Contact plans can have as few as one event in them, so
keep your plans simple. Then you can use the simple
plans in more complicated contact plans. Try to program
what you want to happen without considering future
reactions.
Another useful tip is to try out your contact plan
development in the Demodb database. This way you are
not going to interrupt your operators while you are
designing and testing a new contact plan. When you can
successfully run the contact plan in your Demodb database,
you can either create the exact same plan in your Masterdb
database or copy and paste the contact plan from the
Demodb. You can even export the contact plan from your
Demodb database and import it into the Masterdb database.
The possibilities are endless. Take small steps and test
along the way. You will be able to develop very complex
and efficient collection strategies for your company.
See Also
- How To Design New Contact Plans
- How To Use Contact Plans
- Contact Plan Topics
|
Was this page helpful? Do you have any comments on this document? Can we make it better? If so how may we improve this page.
Please click this link to send us your comments: helpinfo@collect.org