Auto Dialer Preferences
The Auto Dialer Preferences form lets you configure the
Auto Dialer to suit your preferences. You can access
this form from the System Administration menu or the
System menu Preferences command.
Auto Dialer Preferences form
Please refer to Auto Dialer Basics for steps to
access this form.
Dialer options control exactly how the dialer process works.
Windows version of Collect! uses TAPI32. For
communications control, use your TAPI (Telecommunications)
configuration in the Windows Control Panel.
Collect! can also communicate with the
Softphone of your choice, provided your O/S is configured
already to handle the softphone communication protocol
you specify. Non-TAPI systems can also use Auto Dialer.
Please refer to Help topic, Softphone for further details.
Operating System phone dialers and telephony
support drivers are always changing. If you encounter any
anomalies while configuring any of the settings mentioned
below, please get in touch with Collect! Technical Services at
Comtech Systems.
Email Collect! Member Services
Prompt Before Dialing
Turn this switch on to display the Dialer
dialog box before the computer starts
dialing a phone number. In this way, you
can confirm or change the number being dialed.
Turn this switch OFF to automatically dial local
calls without displaying the Dialer dialog. This
saves time when dialing but doesn't let you
confirm or change the number being dialed.
Long distance calls always display the Dialer
dialog box before dialing.
Dial In Background
This switch allows you to continue using Collect! for other
things while the phone is dialing.
To use a speaker phone modem, switch this
ON with a check mark.
When this switch is set and you dial, a red box appears
at the top right of the screen and the message at the
bottom left shows the word "Dialing" and progress indicators.
To cancel dialing, simply double-click the mouse on a
phone number while it is dialing, or use the Tools menu,
Hang Up Phone command.
Local Area Code
This is used to detect long distance calls
within your own area code.
Leave the Local Area Code blank if you want
to dial phone numbers exactly as you enter them.
Numbers with more than 7 digits are considered
long distance and the dialer dials 1+ the number.
For example, if your area code is 214 and
you are dialing 214-555-1212, the program
will dial 1-214-555-1212.
Enter your area code in this field if your telephone
system requires you to remove the area code when
dialing long distance within your own area code.
When the dialer dials the number, it will remove
the area code before dialing. For example, if your
area code is 214 and you are dialing 214-555-1212
the program will dial 1-555-1212.
10 Digit Area Codes
Area codes entered in this field will be considered
as local calls and Collect! will not add 1 in front of
the number when dialing. Enter up to 19 area codes
in this field, separated by any non-numeric character.
(ex. 716-315-206 or 716,315,206 or 716/315/206)
Prefix And Postfix
These codes are used if you need to dial
out on a phone exchange or require support
for third party carriers such as Sprint and MCI.
You can set options for various phone call types.
If a phone number you are dialing exceeds 7 digits,
or you set the Prompt Before Dialing option, the
Dial Phone dialog box pops up to offer you a
choice of dialing types, including local and long
distance. Any entered prefixed and postfixes
will be used around the number being dialed.
Local Prefix
If your phone system needs some special
codes to be entered before actually dialing
a local call, enter those codes here. A comma
can be used to pause one second.
For example, on some systems you dial 9 to
get an outside line, and then you would want
a short pause before dialing the main number.
In that case, you would enter 9,,, to dial 9 and
then wait 3 seconds before the dialer starts
dialing the phone number.
Local Postfix
If your phone system needs some special
codes to be entered after dialing a local call,
enter those codes here. A comma can be
used to pause one second.
For example, on some systems you would
dial a special access code for discount rates
after dialing a number. Enter that code here.
Long Distance Prefix
If your phone system needs some special
codes to be entered before actually dialing a
long distance call, enter those codes here.
A comma can be used to pause one second.
For example, on some systems you would dial 9
to get an outside line and then you would want
a short pause before dialing the main number.
In that case, you would enter 9,,, to dial 9 and
then wait 3 seconds before the dialer starts
dialing the phone number.
Long Distance Postfix
If your phone system needs some special
codes to be entered after dialing a long
distance call, enter those codes here. A
comma can be used to pause one second.
For example, on some systems you would
dial a special access code for discount rates
after dialing a number. Enter that code here.
International Prefix
If your phone system needs some special
codes to be entered before actually dialing
an International call, enter those codes here.
A comma can be used to pause one second.
For example, on some systems you would
dial 9 to get an outside line and then you would
want a short pause before dialing the main number.
In that case, you would enter 9,,, to dial 9 and then
wait 3 seconds before the dialer starts dialing
the phone number.
International Postfix
If your phone system needs some special
codes to be entered after dialing an International
call, enter those codes here. A comma can be
used to pause one second.
For example, on some systems you would dial a
special access code for discount rates after
dialing a number. Enter that code here.
Alternate Prefix
If your phone system needs some special
codes to be entered before actually dialing a
local call, enter those codes here. A comma
can be used to pause one second. Several
commas pause several seconds.
For example, on some systems you would
dial 9 to get an outside line, and then you
would want a short pause before dialing
the main number. In that case, you would
enter 9,,, to dial 9 and then wait 3 seconds
before the dialer starts dialing the phone number.
Alternate Postfix
If your phone system needs some special
codes to be entered after dialing a local call,
enter those codes here. A comma can be used
to pause one second.
For example, on some systems you would
dial a special access code for discount rates
after dialing a number. Enter that code here.
Help
Press this button for help on the Auto Dialer Preferences
form and links to related topics.
Cancel
Selecting this button will ignore any changes
you may have made and return you to the previous form.
OK
Selecting this button will save any
changes you may have made and then
return you to the previous form.
The AUTO DIALER is simply a tool to automate the dialing
of a phone number so that the operator does not have to dial
the number manually. This item may require your technician.
It is important that you print out this help about the AUTO DIALER
and what is needed to set it up. Giving the printout to the
technician will supply him with all the necessary information
needed.
The AUTO DIALER feature should not be confused with
the PREDICTIVE DIALER feature.
See Also
- Auto Dialer Basics - Introduction/Accessing
- Quick Dial
- How To Auto Dial
- How To Setup Auto Dialer
- Softphone
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