Collect! Log Viewer

The Collect! Log Viewer provides a comprehensive way to track all operations in your Collect! system. It may be used to check the time taken for certain processes or to diagnose issues you may be having. It is very useful for reporting details when requesting technical support. The Collect! Log Viewer is accessed when you select Application Log from the System, Diagnostics menu.

Operations are logged in a database table named application_log.

Collect! Application Log Viewer

The Collect Log table is rotated when it reaches an age set by you. The default age is 20 years.

Database

Select the name of a registered Collect! database. By default, the current database is populated.

Warning Level

You can choose the level of importance you want to display. Only messages equal to the indicated value will be displayed. Select "All" to display all messages.

The levels are:

1. Critical (least verbose)
2. Error
3. Warning
4. Notice
5. Info (most verbose)

Operator

Enter an Operator ID to view entries specific to the indicated operator. If you leave this field blank, entries for all Operators are listed.

If you switch ON 'Current operator only' then this field becomes Read Only.

Two switches in the Operator Security form enable you to keep track of accounts viewed and/or modified by each operator.

Current Operator Only

Switch this ON to filter the entries in the Log Viewer window to only show events logged to the Operator you are signed in as. When this switch is ON, the Operator field cannot be edited.

Log Types

You can select one or several or all types of logs to display in the Log Viewer. Switch ON with a check mark and the window contents change to match your selection.

ACH

Switch this ON with a check mark to show log entries relating to ACH transactions.

Batch

Switch this ON with a check mark to show log entries relating to batch processes. Typical entries will be the start and end times of the batch and the type of batch performed. Additional information may be logged depending on the results of the batch.

Credit Card

Switch this ON with a check mark to show log entries relating to credit card transactions.

Database

Switch this ON with a check mark to show log entries relating to the Collect! database as a whole, for instance connectivity issues.

This switch also displays extension module issues when the "Enable internal debug checks" switch is enabled in Collect!, If an extension module call fails, an 'em_call' error log entry will display the FUNCTION ID code. This identifies the function in the extension module that was being called. This will be used to troubleshoot the issue.

The "Enable internal debug checks" switch is enabled through System->Preferences->Options, Sounds and Colors.

Debug

Switch this ON with a check mark to show log entries relating to debugging. This is useful for troubleshooting by developers and technical support. Generally, these sorts of entries are generated if you have 'Verbose and debug' switched ON in the Screen and Messages form.

Financial

Switch this ON with a check mark to show log entries relating to financial areas of Collect!, for instance, Interest.

Import

Switch this ON with a check mark to show log entries relating to importing data. Entries in this area are logged during import routines.

Misc

Switch this ON with a check mark to show log entries that are general in nature and do not fit in the other types of logs.

Operator

Switch this ON with a check mark to show log entries that are specific to particular operators.

Report

Switch this ON with a check mark to show log entries relating to report writer and printing functions.

Scheduler

Switch this ON with a check mark to show log entries relating to scheduler processes. Typical entries will be the start and end times of the task and the type of task performed. Additional information may be logged depending on the results of the batch.

Security

Switch this ON with a check mark to show log entries relating to access rights, passwords and Secure Socket Layer.

Upgrade

Switch this ON with a check mark to show log entries relating to database upgrades.

Web Host

Switch this ON with a check mark to show log entries relating to Web Host usage.

WIP List

Switch this ON with a check mark to show log entries relating to working the WIP List.

All

Select this button to show all the log entries for every category.

None

Select this button to clear all the check boxes at once for every category.

Max Months

Enter the maximum number of years to keeps log entries. The default is 20 months. Any entries older than today, less the number of months will be deleted from the Application Log table.

Alter this value to increase or decrease the age of the logs to keep.

Application Log

Click into the Application Log list to see details of the entries. You can maximize the screen and use scroll bars to view entries.

Type

Displays the types of operation for the event.

Warning Level

This indicates a number that may be used to filter the log.

Date

This is the Date of the event.

Time

This is the Time of the event.

Operator

This is the Operator ID for whom the event occurred.

Message

This is the information to be logged. It may indicate a particular Error Return Code or more general information to be used for troubleshooting or tracking.

Close

Select the CLOSE button to close the Collect! Log Viewer window and return to the previous screen.

Reporting

As the logs are stored in the database, you can create reports using the applicable print codes or SQL queries.