How To Setup Transaction Types For Payment Processing

Collect! ships with several pre-set Transaction types for use with Payment Processing, but you can configure types that suit your business practices.

Here is a list of possible transaction types:

• Payment Transaction (check and/or card)
• Fee Transaction
• Fee Payment Transaction
• Declined Transaction
• Reversal Transaction
• Reversal Fee Transaction

Payment Transaction

The payment transaction type should match the other payment transactions in your system, particularly for payment breakdown. This applies to both debit/credit card and check/ACH.

Credit cannot be split out into payment instrument (Visa, MasterCard, American Express, etc.).

Sample - Payment Transaction

Fee Transaction

The fee transaction type is for adding a convenience fee. It should be a fee financial type and omitted from the daily cash report and client statement.

Sample - Fee Transaction

Fee Payment Transaction

This type is optional. If not specified on the Payment Processing Gateway form, the system will use the Payment Transaction type. The Fee Payment Transaction is only used when "Single Payment Transaction" is unchecked on the Payment Processing Gateway form.

We recommend leaving "Single Payment Transaction" OFF and creating a dedicated "Payment to Fees" Transaction Type to ensure that the Payment Breakdown is handled properly.

Sample - Fee Payment Transaction

Declined Transaction

This type is optional. If not specified on the Payment Processing Gateway form, the system will use the Payment Transaction type. The Declined Transaction is for tracking declined payment separately from payments.

Sample - Declined Transaction

Reversal Transaction

This type is optional. If not specified on the Payment Processing Gateway form, the system will use the Payment Transaction type. The Reversal Transaction is for tracking payment reversals separately from payments.

You can configure a contact plan to run to add notes, status updates, send letter, add a fee, or notify the collector. Please note that this process does not currently support Contact Plans with Writeback/Utility Reports (Letter Events with Print Now enabled).

Create a separate reversal type for card and check as check reversals may have a reversal fee where card reversals may not.

Sample - Reversal Transaction

Reversal Fee Transaction

This type is optional. If not specified on the Payment Processing Gateway form, the system will use the Fee Transaction type. The Reversal Fee Transaction is for tracking fee reversals separately from fees added.

Sample - Reversal Fee Transaction