Delete A Single Account From The Credit Bureau
This document gives the steps to take when deleting a
single account from the credit bureau. This requires
familiarity with Collect!'s credit reporting module. These
steps do not delete the account from your database,
they simply turn off credit bureau reporting and delete
the account from the bureau's records.
Please be aware that the credit bureau has
specific requirements for deleting accounts. Refer to
Collection Agency and Debt Collector Reporting for
more information. Your CBR manual and the Metro 2
specifications provided by your representative should
give you the information you need to choose the proper
settings. Collect! provides the switches and the settings
for proper reporting, but it is your responsibility to use
them correctly. If you are unsure, please ask your
credit bureau representative for clarification.
Provided you have a valid reason for deleting the
account from the credit bureau, here are the steps
to delete the account from the bureau's records.
1. Go to the Debtor record that you
want to delete from the bureau. This debtor may be
a brand new account ready to send its first Metro
contact to the CBR. Or, the account may already
have a completed Metro contact previously sent to
the bureau.
2. Select the CBR tab
to view the Credit Report Details for the account.
3. Select the down arrow next to the field
labeled Status code and
select Delete account from credit bureau
or Delete account from bureau due
to fraud from the pick list that is displayed.
Status code - Delete account from credit bureau
You may also want to talk to your bureau
representative, to find out whether or not you need to
set any Special Comments or a Condition Code.
4. If the debtor was already reported to the bureau and
had a completed Metro contact, Collect! creates a
new Metro contact to report the "DA" status to the
credit bureaus. You can view the list of contacts to see
the details of this Metro contact.
In Progress Metro Contact with DA Status
The DA status means "Delete
Account." This instructs the credit bureau to delete this
account from their records.
Collect! switches OFF "Report to credit bureau" and
turns the CBR tab grey.
Delete Account From Credit Bureau Status
5. If the account was not yet reported to the bureaus,
Collect! simply removes the In Progress Metro
contact, switches OFF "Report to credit bureau" and
turns the CBR tab grey.
Account Not Previously Reported
CBR settings revert to the defaults but reporting is switched OFF.
Selecting Delete account from bureau
due to fraud sends a DF
status to the credit bureau, instructing the bureau to
delete the account from their records. DF
means "Delete due to Fraud."
Summary
When you run your next credit report, these details will
be sent and the Metro contact gets marked done. Collect!
will no longer report this account to the bureaus.
If the debtor was brand new and had not been reported
to the bureau yet, the Metro contact will be removed all
together and CBR will be switched off for the account.
In both cases, the CBR tab turns grey and the "Report
to credit bureau" switch gets turned OFF telling Collect!
to stop reporting this account to the credit bureau.
Please refer to the Help topic,
Turning Off Credit Bureau Reporting for tips on deleting
a volume of accounts through batch processing.
See Also
- Credit Bureau Reporting Topics
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