TCN Topics
Today's collection environment is one in which an agency is faced
with volumes of accounts that need to be worked in account-to-time
ratios of hundreds per hour. A feat which collectors working
accounts manually cannot possibly achieve. Automation to
realize this objective is the only solution.
Higher collector-to- debtor contact percentages translate
into increased recovery dollars realized AND will shorten the time
in which you are able to reach incremental liquidation curve targets
and milestones.
Collect! is partnered and interfaced with TCN Broadcasting.
TCN is a full service provider in the areas of Predictive Dialing,
Interactive Voice Messaging (IVM) and Interactive Voice
Response (IVR) calling. They offer solutions that encompass
Inbound, Outbound and Blended Call Management.
The essence of Collect!'s interface with TCN allows the end- user
to seamlessly create call campaigns, upload them to TCN for
dialing, then download the results into the collection
accounts for documentation of the account activity. This latter
augmenting your company's need to reach inventory penetration
rates as required by your clients' workplan expectations.
With the flexibility provided both within Collect!'s inherent
customizable call-campaign design and built-in connectivity
to TCN, there is no limit to the number of campaigns you can
schedule for processing on specific days, AND times of day, that
are most favorable to your reaching the maximum number of
debtors per campaign.
In addition to dialing services, TCN also offers comprehensive
campaign analytics / metrics that will assist you in fine-tuning
your strategies for increasingly improved results and supports
international dialing.
To use TCN, you must have an account with TCN
Broadcasting and have licensed use for
Collect!'s Letter Service and Import/Export
module. Contact Administration at 250-391-0466
option 3 for for pricing.
- TCN Module
- This topic explains how TCN works with Collect! to
schedule and process call campaigns.
- TCN Setup
- The TCN Setup screen is used to store the login
credentials that Collect! will use to connect
automatically to the TCN website whenever you need
to upload a call campaign or download campaign results.
- Scheduling a Call Campaign
- Step by step instructions on how to create a
call campaign and upload it to TCN.
- Processing Results from Call Campaigns
- Step by step instructions on how to download call
results from TCN and import these results into your
debtor accounts.
- TCN Recorded Calls
- Step by step instructions on how to download results
that contain recorded call WAV files and import them
into your system. These recorded calls can be used for
quality assurance, training, evidence to substantiate
call content in the event of an escalated complaint.
- Customizing TCN
- This topic introduces you to modifying and creating the
templates, reports and imports used by the interface to
enhance your dialer campaign strategies.
- Process TCN Campaign in Scheduler
- This topic describes how you can use the Collect!
Scheduler Module to create tomorrow's call campaigns.
TCN Screens
- TCN Setup
- The TCN Setup screen is used to store the login
credentials that Collect! uses to connect automatically
to the TCN website.
- Process TCN Campaign
- The automation will attend to downloading call
results of completed campaigns and import those results
into your debtor accounts for that day's call attempt
activities. Live Operator transferred calls will be
documented by your team.
- TCN Select Function
- This is the popup window where you identify whether
you will be performing a "Schedule Call" or "Download
Report" task.
- TCN Schedule Calls
- The TCN Schedule Calls screen is where you set
additional criteria and preferences regarding the individual
campaign to be uploaded.
- TCN Download Report
- Use the TCN Download Report screen is where you input the
parameters necessary to download the completed campaign results
from the TCN website.
- TCN Start Process
- This is the intermediary screen popup you will get
upon launching either an upload to TCN or download from TCN.
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