Web Host Auto Dial
You can automatically retrieve information through Web Host
using a Predictive Dialer. Within the traditional Collect! interface,
your operators can wait for calls using Predictive Dialer. In a
similar way, Web Host may be set up to wait for calls.
This requires that you have confirmed that your predictive dialer
provider can communicate with your browser and send URL
requests to it. Also, you must have the predictive dialer
module in Collect! and the Auto Dialer Web Host reports
referred to in this document.
If you do not have the reports in your Web Host
report library, please request them from
Technical Services.
To set up web dialing through the Collect! Web Host,
- Set up the Web Dialer Operator.
- Give the appropriate Request String to your
predictive dialer provider to use when sending
requests to the Web Host.
Set Up Web Dialer Operator
In Collect!, a Web Dialer Operator must be created. A sample
exists in the Demonstration database and a sample folder is
provided in the Demodb HTML folder for User Level 61, the
Web Dialer Operator User Level.
1. Operator must be set up for web access and set to
User Level 61. In the Operator form, switch on 'Allow
browser signon' and select User Level 61. If you do not
have this level in your User Level list you may copy your
User Level 60 and change the Code to 61 and the
Description to Web Dialer Operator.
2. Web Predictive Dialer interface uses two reports that are
in the Web Host report list, or they may be imported into
your database.
AutoDialWait
AutoDialDebtorDrillDownDetails
When the operator signs into Web Host, it waits for a URL
call from the dialer. You must have previously given the
Predictive Dialer provider one of the following request strings.
Request Strings
Three sample request strings are shown below to search for
an account by Home Phone, Address or Debtor File Number.
You must have previously given the Predictive Dialer provider
one of these strings, so that they can use it to pass a
request to the Web Host.
To Retrieve Home Phone:
http://{Browser IP Address}/report?reportname=
AutoDialDebtorDrillDownDetails&filename=
AutoDialDrillDownDetails.html&varHome*=619-555-5988&varback=
AutoDialWait.htm
To Retrieve Address:
http://{Browser IP Address}/report?reportname=
AutoDialDebtorDrillDownDetails&filename=
AutoDialDrillDownDetails.html&vardbaddr=
QYXUCXTCSRXPXIOPHYYCU&varback=AutoDialWait.html
To Retrieve File Number:
http://{Browser IP Address}/report?reportname=
AutoDialDebtorDrillDownDetails&filename=
AutoDialDrillDownDetails.html&varfile=123456
&varback=AutoDialWait.html
Depending on which of the above is used, the
AutoDialDebtorDrillDownDetails
report must be modified. Currently it is set to use
Home Phone.
Real Time Updates
You may enter results of your call campaigns directly into
the system via the Web Host using properly formatted XML.
The Web Host instance must be started with the /W3
command line startup option for this to work. This may also
be combined with Trusted Hosts available through the
System menu, Network and Environment option.
Summary
Automatically retrieve information through Web Host
using a Predictive Dialer. A Web Dialer Operator may
be set up to wait for calls using your internet
browser. Provided that your Predictive Dialer is able
to communicate with your browser, they can use a
specially formatted request string to retrieve data from
the database.
Samples are shown for Home Phone, Address and
Debtor File Number. The request strings work with
the AutoDialDebtorDrillDownDetails report. This report
may be modified as needed.
When the Web Dialer Operator signs into the Web Host,
Web Host will wait for a call from the Predictive
Dialer. When a call is passed, Web Host will display
the debtor's account.
See Also
- Web Host Topics
- Predictive Dialer Topics
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